Using Artificial Intelligence to Improve Parking Operations

Using Artificial Intelligence to Improve Parking Operations

The use of AI and intelligent automation in parking technology can lead to significant improvements in the user experience, operational efficiencies, and revenue generation of parking facilities.

Park Agility is a business focused on the improvement of parking operations. We are first and foremost a technology company that has used intelligent automation from year 1, so it should come as no great surprise to learn that we are also a committed adopter of Artificial Intelligence (AI). Some algorithms and solutions are internally developed, whilst others derive from the solutions of partners such as SONAH and Plate Recognizer.

The capabilities of AI continue to evolve and its use in everyday life is becoming mainstream. The use of AI and intelligent automation in parking technology can lead to significant improvements in the user experience, operational efficiencies, and revenue generation for parking facilities in several ways:

User Experience

AI-powered parking solutions, mobile apps, parking guidance and modern Automated License Plate Recognition (ALPR) based access control solutions provide drivers with information on real time parking bay availability, rates and wayfinding, including directions to their reserved spots. They also support greater security with payments and contactless entry and exit, which improves convenience and safety for users.

Dynamic Pricing and Revenue Optimisation

Utilising AI to analyse historic data that considers parking demand, peak usage times, and seasonal patterns means pricing can be optimised, enabling facility operators to ensure competitive pricing based on real-time demand.

Predictive Parking Demand

Using the historical data mentioned above and taking into consideration trends in usage and repeat custom means AI can help with predicting parking demand patterns. This data can then be used for better resource planning such as staffing levels and maintenance scheduling, as well as adjusting price based on anticipated demand.

Automated License Plate Recognition (ALPR)

AI-powered ALPR systems such as that from Plate Recognizer can identify license plates to automatically open gates, charge fees, and monitor vehicles and usage patterns. As technology has improved, machine learning and AI capabilities have enabled enhanced accuracy. Allowing solutions to read plates with high accuracy, even in dark car park environments with sharp angles, and cars on the move, means there can be seamless, contactless entry and exit, eliminating the need for tickets and contributing to reduced congestion at peak hours.

Real-Time Parking Space Detection and Guidance

Once inside a parking facility, drivers benefit from AI algorithms that quickly evaluate data from cameras and other sensors to detect available parking spaces in real-time. Automated wayfinding signage can then guide drivers to vacant spots, reducing the time spent searching for parking and improving overall traffic flow.

Enhanced Security and Theft Prevention

By using AI to monitor video feeds, unusual behaviour such as loitering or forced entry attempts can be detected, alerting security personnel in real time. This helps to prevent vehicle theft and break-ins, enhancing security and peace of mind for car park users. Past misbehaviours can also result in black listed number plates which in turn triggers alerts to operators when the vehicle re-enters a facility; thus also enhancing security and ethical behaviour.

Environmental Impact & CO2 Emissions Reduction

Parking guidance and automated parking solutions support more efficient traffic flows, helping to reduce congestion and the time spent searching for parking. As a result, vehicle emissions are significantly decreased. AI can also help optimise electric vehicle (EV) parking and charging spaces by monitoring their availability and predicting the length of charging sessions, supporting sustainability efforts and indirectly encouraging the adoption of EVs.

Customer Loyalty and Retention

AI can be used to improve the overall parking experience, which helps local businesses as well as parking operators with customer retention. For example, shopping centres can offer loyal customers personalised parking services such as reserved spots, by analysing past visits and using vehicle recognition capabilities.

Integration with Other Smart City Initiatives

Using AI does not have to be limited to one car park. Integrating with broader smart city infrastructure, such as traffic management and public transport systems, can contribute to smoother traffic flow and a better-connected city environment.

Benefits such as these makes AI a valuable tool for parking operators and city planners already. As the technology continues to improve, so too will the ways it can offer enhancements for customers and parking operators alike.

For trusted advice on the best technology for your car parking or precinct assets, talk to us today.

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How incorporating parking LED signage enhances operational efficiency and customer experience

How incorporating parking LED signage enhances operational efficiency and customer experience

LED signs are bright, providing high visibility even in low-light environments like parking garages.

Incorporating parking LED signage in a car park or precinct area offers enhancements for both operational efficiency and customer experience, making it a solid investment in parking infrastructure.

LED signs are bright, providing high visibility even in low-light environments like parking garages. This ensures that drivers can clearly see directions, parking availability, or important notices.

When set up to display real-time information such as available parking spaces, directional arrows, or special alerts, LED signage helps drivers make quick decisions at key points by guiding drivers to open parking spots, specific levels, or exits. This reduces the time spent searching for parking or navigating larger facilities and improves overall convenience, reduces frustration and creates a smoother parking experience for customers.

When integrated with parking management systems, LED signs can be updated in real-time to not only show the number of available spaces and their location, but also switch to alternate layouts for example at end of an event all signs switch to show most efficient way out.  They can also be used to inform drivers of closures, special events, or emergencies. This can be particularly useful at precinct level as they help streamline traffic flow, reducing congestion and improving the overall efficiency of one or multiple car parks.

Customisable messaging and dynamic displays can be programmed in to provide information on promotions, special offers, or important community announcements. For locations such as airports or tourist spots with diverse customer bases, LED signage can be configured to display messages in multiple languages, or alternate between multiple messages to enhance communication with all customers.

In case of an emergency, LED signs can immediately display safety instructions such as evacuation routes or hazard warnings. These features improve overall safety in the car park by reducing confusion and managing traffic flow in an emergency or during peak times.

LED signs offer a professional aesthetic and give a car park a modern and organized look. Custom LED signage can include branding elements, enhancing the overall appearance of the facility and creating a better first impression for customers.

When considering signage for a parking asset, LED is the gold standard due to its ability to;

provide high visibility wayfinding and other messaging, with low sun glare;

enhance car park safety

deliver messaging flexibility and a positive customer experience and

contribute to operational efficiencies

For trusted advice on the best signage for your car parking or precinct assets, talk to us today.

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Smart City Planning – Combining Wayfinding Signage with Parking Technology at the Precinct Level

Smart City Planning – Combining Wayfinding Signage with Parking Technology at the Precinct Level

Precinct level parking solutions are increasingly becoming an integral part of smart city planning.

With clusters of parking options in busy city centre or shopping and entertainment precincts, managing traffic flow at key ‘last mile’ decision points is critical to the reduction of congestion.

Whether parking facilities are utilising area count or per-bay parking guidance solutions, data collected from various sensors and sites can be consolidated and analysed in real time.

The advantage of incorporating precinct level wayfinding signage is that data from multiple parking assets, both council and commercially operated; on-and off-street; can be combined and displayed to drivers. In doing so, the driving public are delivered the benefit of real-time parking availability information in the last few minutes of their journey. This helps each individual to make informed decisions about which direction to turn and with the further community benefit of helping to alleviate traffic congestion during peak periods.

Consider Sydney’s ICC Darling Harbour precinct, home to a convention centre, a casino, multiple hotels and restaurants, a shopping area and various tourist attractions. In addition, it hosts public events and celebrations throughout the year. Utilising a precinct level solution that pulls parking availability data from several separate parking facilities, the highly visible parking wayfinding signs are located above two major access roads, allowing drivers to decide which direction to head according to parking availability. Not only does this assist traffic flow during busy periods, but it also contributes to an improved visitor experience

Consider Sydney’s ICC Darling Harbour precinct, home to a convention centre, a casino, multiple hotels and restaurants, a shopping area and various tourist attractions. In addition, it hosts public events and celebrations throughout the year. Utilising a precinct level solution that pulls parking availability data from several separate parking facilities, the highly visible parking wayfinding signs are located above two major access roads, allowing drivers to decide which direction to head according to parking availability. Not only does this assist traffic flow during busy periods, but it also contributes to an improved visitor experience

Similarly, local councils across the country such as: City of Darwin, Waverley in Sydney’s east, City of Launceston, Bayside in Melbourne’s south and several others are turning to smart, precinct level solutions that direct drivers to parking facilities that are within walking distance of main shopping thoroughfares, beaches and eateries. This use of technology ensures a quality experience for locals and visitors alike and assists in the reduction of congestion and CO2 emissions, lowering car park complaints and incident reports.

By utilising cloud-based, wireless and solar technologies, precinct level parking solutions are a smart, green solution for cities that is also dependable, accurate and extendible for future needs.

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How do car park area counting solutions work?

How do car park area counting solutions work?

Car park area counting solutions use technology to manage and optimise parking facilities that are usually large and, more often than not, outdoors.

Area counting solutions are a cost-effective way of counting the number of vehicles entering and exiting a parking area. An assessment of available structure will be required to determine the best technology to use, but options include: laser, magnetic resonance or camera sensors. The data generated provides insights into utilisation of the parking facility over time and can allow real time parking availability information to be communicated to drivers.

Typically, a car park area count solution makes use of sensors installed at entry and exit points of the car park, either embedded in the ground – in the case magnetic resonance sensors – or mounted horizontally or overhead, in the case of laser or camera sensors.

Each of the three sensor types can be used as a standalone solution, or as a component of a larger parking guidance solution monitoring multiple areas. Each of the sensor types will better suit certain environments. Site-specific factors along with experience and knowledge of the capabilities of the sensors will help determine the best technology to use.

When in place, the sensors continuously collect data from the entry and exit points which is then transmitted to a central processing unit or software system that keeps track of vehicle movements and maintains knowledge of the number of available parking spaces in real-time.

Signage is placed at strategic locations within a parking facility, usually at entrances and decision points, to indicate key pieces of information such as the number of available spaces overall and, in some cases, in a given sub-area of the parking facility.

Some area count solutions will integrate with mobile apps or websites, allowing drivers to check parking availability remotely before arriving at their destination.

In today’s increasingly smart cities, area counting systems play a crucial role in parking management, by helping to alleviate congestion, improve efficiency and traffic flow and enhance the overall parking experience – all on a relatively low budget.

There are conflicting opinions on the efficacy of some counting sensors, however in our experience it is less to do with the hardware and more to do with the sensitivity of the software analysing vehicle movement. Accurate area counting is both possible and cost effective.

For site tours or advice customised for your individual parking assets, talk to one of our experienced team today.

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Solar powered way finding signage

Solar powered way finding signage

As a leader in green initiatives in the parking technology space, Park Agility have implemented a number of projects incorporating solar powered wayfinding signage as part of a parking management solution.

Solar powered way finding signage is an ideal solution where traditional infrastructure is either not available or cost prohibitive and it works by mounting a solar panel on top of the sign to capture sunlight and convert it into electrical energy which is stored in a battery within the sign. The battery then powers the electrical components of the sign, which includes what drivers can see – the LED lights that provide real time availability and directional information – as well as communication devices which send real time data to management teams for optimisation and reporting.

There are several benefits to opting for a solar-powered solution including;

1. Energy Efficiency: Solar-powered wayfinding signage operates on renewable energy, which reduces reliance on traditional electricity sources. It is a particularly useful solution for outdoor signage that needs to be illuminated 24/7, as it can consume a lot of energy.

2. Cost Effective: Solar-powered wayfinding signage is less costly (in terms of both time and money) to install than signs that require connection to existing electrical infrastructure. They also enjoy reduced ongoing energy costs which can result in significant cost savings over the life of the signage.

3. Flexible: Solar-powered wayfinding signage can be installed in remote locations where it may be difficult or expensive to connect to the power grid.

4. Durable: Solar-powered wayfinding signage is designed to withstand harsh weather conditions, including extreme heat, cold, and moisture which makes it a reliable and durable option.

5. Eco-Friendly: Using solar-powered wayfinding signage is an environmentally friendly option, as it reduces the carbon footprint associated with traditional electricity sources. This can help organizations demonstrate their commitment to sustainability and environmentally responsible practices.

Coupled with Park Agility’s ongoing maintenance services, incorporating solar powered signage into a parking management project is a win-win for organisations and smart cities looking to demonstrate their green credentials to stakeholders and the driving public.

Talk to us today for trusted advice, site-specific customisation and flexible solutions.

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Best practice for car park wayfinding signage

Best practice for car park wayfinding signage

Effective wayfinding signage is crucial for helping people navigate through spaces, whether it's a large building, a campus, or a car park.

When it comes to car parks, we have decades of experience in best practice for designing and implementing wayfinding signage. As we create wayfinding systems customised for each parking asset, we consider:

Clarity and Simplicity

Using clear messaging and keeping it simple is critical for driver safety. With only moments to concentrate on signage, drivers must be able to understand what the signs are telling them immediately. Concise and easily understood signage means using readable icons, numbers, and letters.

Consistency and Colour

Maintaining consistent iconography and typography creates a cohesive visual identity that can reflect an organisational brand, but if symbols are involved, they must be universally understood. Colour coding to distinguish between different parking levels or parking categories including disabled, EV, parents with pram and visitor areas is most efficient. However, the colour choices should be intuitive and accessible to all, including those with colour blindness or deficiencies.

Visibility

Signs should be positioned at key decision points, making sure they are easily visible from a driver’s perspective and taking into consideration the flow of vehicle traffic. Font sizes and the use of high brightness, lower pitch LED technology is also considered best practice for readability.

Directional Guidance

Using arrows and other directional indicators helps to guide users along the correct path and including signs at intermediate points ensures drivers know they are on the right path.

Testing

Conduct usability testing to identify any points of confusion or areas for improvement. Importantly, we test for accuracy that the parking data being communicated is correct. As occupancy status changes, sign updates should also be fast at 10 second response times or better.

Maintenance

By regularly inspecting signage, visibility and accuracy are ensured. As changes occur, such as additional construction or renovations, update or additions to signage should be made to ensure it remains effective as a guide for drivers.

Technology

Some parking assets such as clubs or community precincts may consider incorporating additional information panels to display operational and other community messaging.

With decades of experience in the parking industry, our team use these best practices to create a smart wayfinding system that is intuitive, user-friendly, and enhances the overall experience of drivers navigating through a parking asset.

For trusted advice customised to your parking needs, contact the Park Agility team.

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Why your customers want a parking guidance system

Why your customers want a parking guidance system

Typically one of the reasons for installing a parking guidance system is to improve customer experience.

When talking to councils and asset owners, typically one of the reasons for installing a parking guidance system is to improve customer experience. This isn’t just lip service; customers often want the benefits a parking guidance system provides primarily because it makes finding a parking spot easy, reducing stress and frustration during peak periods.

The technology also helps users save time and fuel by directing them to available parking spaces quickly. This is particularly valuable in busy urban areas or retail car parks with high shopper traffic where finding parking can be time-consuming.

When drivers are being directed efficiently to available parking bays, congestion is reduced. This contributes to reducing the emissions that are sustained when cars crawl in circles searching for somewhere to stop, benefiting both users and the surrounding area by improving traffic flow. This assists with customer loyalty as drivers come back to retail centres that offer an efficient parking service.

These efficiencies can be maximised by facility operators who can optimise available spaces for specific categories of parker (disabled, pram, electric vehicles) to ensure these spaces are available and properly allocated. By using past data to predict surges in demand, facility management is improved and whilst customers may not be aware of this functionality, they benefit from the enhanced capacity these informed decisions create.

Parking technology that incorporates security features such as surveillance cameras and emergency call buttons can make users feel safer in parking facilities, particularly if they are entering or exiting in a remote area or in the dark. Those that can offer a modern and efficient parking experience gain a competitive advantage, being an attractive option for customers who know they will be safe and able to find a parking spot quickly on arrival.

Another element of building customer loyalty is by meeting specific requirements or integration needs, such as connecting to mobile apps or payment platforms that customers use. Parking technologies can often be tailored to meet these needs, piggybacking off the loyalty and convenience those apps and services generate.

As customers seek to go about their business efficiently, parking guidance systems can help them on their way – but only when the technology works as it should. Facility owners need to ensure the parking guidance system they choose to install is one that delivers accurate information in a timely manner. There is nothing more frustrating in a car park than following a green light only to find a bay occupied! When they do, parking guidance systems provide a high level of convenience that caters to the needs of a parking asset’s customers.

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Park Agility and SONAH partner

Park Agility and SONAH partner

SONAH appoints Park Agility as Exclusive Distributor in Australia and New Zealand

Park Agility are delighted to announce a partnership with SONAH GmbH, German provider of camera-based sensor products and solutions. This industry-leading, camera-based solution utilises both edge processing and cloud-based processing involving sophisticated Machine Learning (ML) and Artificial Intelligence (AI), and can be used for traffic monitoring, vehicle counting, parking enforcement and as a key component in a parking guidance system.

The partnership adds to Park Agility’s range of products and solution offerings, which include multiple sensors; parking guidance systems; wayfinding signage; area and loop counting technologies; and precinct signage solutions.

Bringing to Australia a camera-based technology solution that complies with stringent GDPR privacy standards adds sought after capability. Data can be supplied to Park Agility’s SenseIQ management system that provides accurate, real-time information on occupancy and usage without adding to privacy concerns.

With a firm focus on accuracy and reliability, Park Agility’s customised approach to parking solutions takes into consideration the physical environment; asset size and complexity; operating costs and budgets; plus client-specific requirements and expectations. By incorporating a camera-based solution to our service offering, we continue to provide innovative, robust, and accurate technologies to both privately and publicly owned, on and off-street parking assets.

Talk to us today about camera-based solutions to improve your car park monitoring capabilities.

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Should you include a camera sensor in your parking guidance system project?

Should you include a camera sensor in your parking guidance system project?

The advantages and disadvantages of incorporating camera sensors into a parking guidance solution

Sensors, such as Infrared, Ultrasonic, LiDAR and Magnetic Resonance are often deployed for detecting the presence of vehicles in parking spaces and on the whole, they do that very well.

They provide accurate occupancy detection with low latency and processing overheads which is important for the provision of real-time wayfinding information to the carpark user. Whilst generally more accurate and lower cost to install and maintain, these four sensor types cannot provide additional visual information. That is the key advantage that comes with the use of camera sensors, though this advantage comes at a cost and the costs should be carefully weighed against the advantages.

Camera sensors offer the advantage of covering a wider area compared to individual bay sensors with a single camera sensor able to monitor four to six parking spaces indoors and as many as ten or more spaces in an outdoor environment, when mounted at height. However, the more spaces being monitored, the wider the lens angle on the camera and the higher the camera resolution that is also required. The higher the resolution, the higher the camera cost. Also the higher the resolution, the greater the network bandwidth to move the images and the higher the head end computing power required to process the images. It is a finite balance that takes ICT expertise and experience to manage well.

Costs and added complexity aside, by their very nature, cameras can provide detailed visual information and additional useful metadata when used in car parking management. Not only do they allow for recognition and analysis of parking space occupancy status, they can also enable vehicle tracking and identification using make, model and licence plate capture.

Whilst it can be advantageous to track and identify vehicles, such activity may face privacy concerns and potential liabilities. Asset owners considering the deployment of camera sensor solutions would be well advised to consider solutions offering the option of higher privacy compliance levels such as the European General Data Protection Regulation (GDPR) standards.

Additionally, the tendency to deploy one camera sensor per four to six bays in an indoor car parking facility can be a compromise to accuracy. One would need to compete against the individual bay sensors on price to be certain, but increasing the potential for inaccuracy, particularly in the event of environmental factors or component failure where bay occupation count can thus be out by four or six instead of one. At Park Agility, individual bay sensors will always be considered the superior solution for this reason.

The area where cameras deliver the best outcomes is when used in access control and when used in bay occupancy count for large outdoor car parking facilities, particularly where there may be minimal structure.

In practice, particularly for larger car parking facilities, a combination of camera sensors and other sensor technologies is a good idea to leverage the advantages of both technologies. At any rate, seldom is vehicle tracking and identification required in all areas of a car park. More likely it is a requirement at entries, exits and more popular areas only – or at least areas where abuse is known to occur. A hybrid multi sensor approach can deliver accuracy, coverage, and help optimise cost-benefit.

Talk to us today for trusted advice on the best parking guidance sensors and solutions for your parking asset.

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