Mosman Council faced a common but significant issue in its underground car parks as outdated parking sensors, no longer delivered reliable information. This technology, installed several years earlier, provided inconsistent and inaccurate reporting, affecting compliance management, local businesses and the community who regularly use the carpark.

As Kent Tanaka, Senior Business Improvement Engineer at Mosman Council, explained: 

“The sensors weren’t providing consistent and accurate information. The batteries had run out, and there were multiple issues with the previous system. We decided it was time to replace it with new technology.” 

Without accurate, real-time data, council had limited options for managing the parking facility, which reduced the efficiency of the carpark and undermined parking management objectives. 

Tendering for a Smarter Solution 

To address these shortcomings, Mosman Council called for tenders, seeking a parking guidance and sensor system that could improve compliance and support turnover. The Council also engaged a specialist parking technology consultant to manage the technical and contractual complexities of the process. 

Tanaka noted that Park Agility stood out during the evaluation process: 

“The documentation and product they provided were very clear. They were the only one that was going to deliver what we wanted. There was no question.” 

By focusing on the specific component of parking sensor technology, Park Agility distinguished itself with a clear, high-quality submission that aligned with the Council’s requirements. 

Delivering Accurate Data and Management Support 

The new Park Agility sensors were installed in October 2024. Almost immediately, the Council observed a measurable improvement in parking compliance, and community satisfaction. 

“Since the installations, overstays have dropped significantly. Our main focus is to increase parking turnover and equity to everyone.” 

Accurate, bay-level data also allowed the Council to identify hotspots where overstays were more frequent, enabling management efforts to be directed effectively. This focused approach improved performance while maintaining fairness and accessibility for residents, visitors, and businesses.  

Supporting Local Businesses and Community Needs 

For Mosman Council, the broader goal of parking compliance is to ensure fair access to limited parking spaces, supporting local businesses by ensuring a steady flow of customers. 

As Tanaka highlighted: 

“The main objective is maintaining parking turnover. Business owners want customer flow, and residents want their fair shot at getting a park. The new sensors make that possible.” 

At the latter stage of the old sensors, overstays increased due mainly to defective sensors, which created frustration among businesses. Shopping centre managers were quick to notice the difference. Once the new Park Agility system was operational, feedback stabilised, and the benefits became clear. 

Integrating Data into Council Operations 

Beyond day-to-day management, Mosman Council integrates the parking data into its reporting systems using Power BI. This provides executives with a clear picture of trends and outcomes, including the steady reduction in overstays since the installation.  

“We prepare Power BI reports for our executive team to provide an update on how our technologies are performing. The focus is overstay information, and the downward trend has been clear since installation.” 

This ability to transform real-time sensor data into actionable insights has strengthened the Council’s internal reporting, review and decision-making processes. 

Community Considerations 

Introducing new technology can sometimes generate public concern. However, Mosman’s experience with the previous sensors helped smooth the way for the Park Agility upgrade. 

 “In the past, there was some controversy about monitoring. But residents and businesses have adjusted to the technology. With the new installation, there hasn’t been a single complaint.” 

The community recognised the benefits of improved parking turnover and fairer access, while businesses appreciated the reduction in overstays that previously hindered customer access. 

 A Strong Partnership with Park Agility 

The success of the project was supported by a collaborative working relationship between Mosman Council and Park Agility. Tanaka praised the project delivery: 

“Park Agility was great to work with—very practical and responsive. Communication was prompt and clear, and the project delivered exactly what we needed.” 

 Park Agility met the technical requirements and suggested enhancements during the process, which were adopted to further improve outcomes. 

 “They’re very customer focused. They aim to deliver the best solution, suggest improvements, and are always looking for new technologies. They’re not just selling; they’re developing and improving.” 

Outcomes and Early Benefits 

For Mosman Council, the operational and community benefits are clear. Compliance has improved, overstays have reduced, and both residents and businesses enjoy fairer access to parking. 

“The main focus is improving amenity and fairness for users of the car park.” 

The combination of reliable data and efficient management helped to win community support to make the project a success. 

About Park Agility

Flexibility by Design: A Competitive Advantage

If there’s one word Ivan uses most often to describe Park Agility’s technology, it’s flexibility. It’s also one of the company’s key differentiators in the market for intelligent parking signage and car park management systems.

“Others can show how many bays are free in a car park, but that’s usually all they can do,” Ivan explains. “Our system lets the customer decide what to display, when, and under what conditions, without having to write new code.”

This flexibility is built into Park Agility’s architecture at a foundational level. Whether displaying real-time parking availability, emergency messages such as “Evacuate now”, or festive greetings like “Merry Christmas”, clients can configure displays entirely through Park Agility’s SenseIQ management platform. No reprogramming required.

Ivan notes, “We anticipated from day one that customers would want different messages, different times, and different use cases. So, we designed everything to be configurable. That’s a huge advantage.”

Configuration Over Code: Efficiency for Clients